We use different descriptors, You can see your order email invoice an update which informs you of the payment descriptor, If you have any questions please Contact us.
We ship to all countries except Iraq,Malaysia and India
All orders will receive email updates in all stages of the order process we have a four-stage process as listed below:
1. Pending Payment - Your order has been successful and is now awaiting to be processed.
2. Payment Received- Your funds have now been received.
3. Awaiting Shipment - Your order has now been prepared and is waiting to be dispatched.
4. Complete/Shipped - Your order has now been shipped.
If your payment/order was not successful you will get a failed/cancelled status.
If you have not yet received any emails then please check your junk mailbox as some emails are directed there.
We currently accept Bank Transfers, Credit Card via Bitcoin , Western Union, Money Gram, Worldremit Transfer and process orders up to a value of $100,000 any orders over this amount please contact us for Bank Transfer as your payment method or Bitcoin.
Order average shipping time is 3 -to- 7 business days in Europe and the rest of the world 7- to-12 business days.
Yes, we can give you an individual quote for any order, please contact us prior to your order and we can arrange the best method and present you with a quote.
We have the facility to supply orders from 10g (sample amounts) up to multiple kilograms, Please contact us for a quote.
No, we do not accept Paypal, it's against Paypal's terms and conditions to take payment for
No, we do not supply free samples, there is sample amounts for sale on the website and very reasonably priced.
No sorry, due to the nature of the business all sales are final, you have from the time of purchase to the time of dispatch to cancel or amend your order. no exceptions
The answer is yes we are 100% legitimate, You can search online for online reviews and rating left by past customers, they are easy enough to come by.
All orders are packaged very discreetly in padded envelopes with heat-sealed sachets inside, no mention of products names or the website name on the out side of the packages.
If your order does not arrive we will simply reship it free of charge after 10 business days if you shipping country is not on our red list, We will only allow 1 free reship. We can only offer reships on orders that have been shipped with a trackable delivery option. If your order is over the value $10,000 then you will only be entitled to a 80% reship.
We offer a free reship to most countries apart from the following RED listed countries that do not qualify for a free reship due to stringent customs controls.
No, we will not call or chase up orders until the 21 days period as passed. We will reship the order after 21 business days if its not arrived and then file a claim for a lost package.
Yes, all orders are supplied with a tracking numbers unless you select the no tracking/no insurance option.
We can source most products in bulk quantity If there is a product you are interested in you can contact us.
No, you will not get a choice of a refund, we are kind enough to offer 1 free reship which is more than some vendors offer - a refund is out of the question.
No, we do not offer any guaranteed shipping dates, all estimated shipping dates and times are that of other carriers. If you have any complaints regards shipping times please take that up with the shipping/postal company.
For all standard orders, we use Correos and for wholesale order's we may also use EMS and PW-Forwarder, USPS , TNT if it's coming direct from our manufacturing Laboratory in the EU, USA or Asia.
Yes, as long as the website is a trusted, reputable vendor.
No, we will decide when we offer discounts and normally you will be notified by email.
Please be sure to add the correct shipping/billing address that your card is registered to or your payment will automatically be declined by our payment processor, If your purchase is international then please note that some credit & debit cards are set up for domestic use only and will not allow international transactions, however in most cases you can call your card issuer and authorize the payment. Another reason for why your payment could failed/ cancelled is because some products on site are not meet to be purchased with credit card please if you are facing this dificulties kindly contact us.